Domain Name Registration

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Methods

How can I pay? What are the payment methods?

Please refer to our website for details on the payment methods

What kinds of credit cards are accepted for online payment?

Both Visa and Mastercard are accepted for online payment.

When will my payment be settled if I use my credit card to pay online?

Payment by credit card online will be settled once all required
document(s) for the application have been received and passed the verification procedure.

How much is the name server modification fee?

For domain names registered under the latest HKDNR Registration Agreement, the modification of name server information is FREE of charge.

For domain names registered under the Old Contract, an administrative fee (HK$200) will be charged for each of the modification requests.

How much do we charge for Transfer of Domain Name, Domain Name Deletion, Domain Name Renewal, and registering a Second-Level ‘.hk’ domain name?

  • Transfer: Please refer to Fee Schedule “Transfer of Domain Name” column
  • Deletion: Free of Charge
  • Renewal: Please refer to our Fee Schedule
  • Registration of a second-level ‘.hk’ domain name: Please refer to our Fee Schedule
 
How to activate auto-renewal function?
 

To activate the auto-renewal function, you have a couple of options.

  • For domain holder, you can activate the auto-renewal function at renewal process

During the domain renewal process, the domain holder has the option to activate the auto-renewal function for their domain name.

In another way, you can activate it in your domain account by the below steps:

  1. Login to your domain account at HKDNR webpage or directly click here ;
  2. Click on ‘Auto Renew Subscription’ button at the right top corner and ;
  3. Follow the online registration to input the credit card details.
  • For new domain holder, you can activate the auto-renewal function either during the purchasing process before checkout or after purchasing.

Please note that we will hold HK$0.10 from your credit card for verification purposes, but you will not be actually charged.

Note: To ensure the effective activation of the auto-renewal service, the subscription must be completed at least 5 days before the domain name expiry.

 
How to switch off auto-renewal function?
 

To ensure that you are not charged for automatic domain renewal, we recommend that you disable the auto-renew function at least 5 days prior to the domain’s expiration date. You can accomplish this by logging in to your domain account on the HKDNR webpage or directly click here. Once you have logged in, locate the “Auto Renew” button next to the relevant domain name and follow the online instructions to switch off the auto-renew function. You will know that the function has been successfully disabled when the icon changes from “Green” to “Grey”.

 
Where can I update my credit card information for the auto-renewal?
 

To update your credit card information for the auto-renewal, please log in to your domain account on the HKDNR webpage or directly click here. Next, click on the “Auto Renew Subscription” button located in the top right corner of the page, and then select the “Update Credit Card” button. Follow the online instructions to modify your credit card details, including your credit card number and expiry date.

Note: In order for the auto-renewal service to be updated with your new credit card information, the modification must be completed at least 5 days prior to the domain name’s expiration date.

 
If I have received an “Auto-Renew Reminder” email but the credit card registered on the account has expired or been cancelled, what steps should I take?
 

To update your credit card details in the event of an expired or cancelled credit card, please log in to your domain account on the HKDNR webpage or directly click here. Next, click on the “Auto Renew Subscription” button located in the top right corner of the page, and then select the “Update Credit Card” button. Follow the online instructions to modify your credit card information, including your credit card number and expiry date.

Note: To ensure that the auto-renewal service is updated with your new credit card details, please complete the modification at least 5 days prior to the expiration of your domain name.

 
If I have received a payment failure email regarding auto-renewal. What steps should I take to renew my domain name?
 

To avoid service suspension, you must utilize an alternative payment method such as online payment or paying by cheque to renew your domain. For more details, please click here.

Afterwards, please follow the steps below to verify your credit card information:

  1. Login to your domain account on the HKDNR webpage, or directly click here;
  2. Click on the ‘Auto Renew Subscription’ button located at the top right corner of the page;
  3. Select the ‘Update Credit Card’ button.
  4. Follow the online instructions to review and edit your credit card details, such as the credit card number and expiry date.

If you have verified that your credit card information is correct, but are still experiencing payment failure, please do not hesitate to contact us at 2319 1313 or email us at enquiry@hkdnr.hk to investigate the issue.

 
Is it possible to enable auto-renewal for domain renewal on the expiry date or during an overdue period?
 

No, auto-renewal service requires completion of subscription at least 5 days prior to the domain name’s expiry date to be activated.