WHOIS information


Q1. I want to check the contact information of an EU member countries .hk domain name, but the information on WHOIS is hidden. How can I get such information?

A1. This arrangement only responds to the GDPR requirement. If you have any doubt on the Registrant Contact Information, please feel free to contact the relevant registrar for details. The registrar may pass your contact information to the relevant domain contact therefore the domain contact can decide how they will follow. You can find the registrar’s contact information by looking up WHOIS

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Q2. Can I request to hide the holder name or other contact information of my domain name in WHOIS?

A2. The Registry has the responsibility to allow the public to access some of the Registrant’s details for the purpose of obtaining information about the Domain Name registration (e.g. identifying the holder before filing a dispute complaint, identify if the domain is being maliciously registered) or any other related purpose.

Hope you understand the holder name could not be hidden. We would suggest modifying the contact information (e.g. changing the email address or other contact information) to what you are comfortable with.

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Instructions On Documents

Relevant document(s) is required for re-registration of domain names with HKDNR. You could check your re-registration status at “WHOIS“. If the re-registration status shown is “Incomplete”, please send in the required document(s) by one of the following means.  For the required document(s) for respective domain name categories, please refer to Documents.

By fax: +852 2319 2626

By post:HKDNR

Unit 501, Level 5, Core C, Cyberport 3,

100 Cyberport Road

Hong Kong.

Document(s) is not required for Second-Level domain names except for the following:

Please quote the tracking number and domain name on all documents sent in.

(Note: HKDNR assumes no responsibility for the content of any sites referenced to by any hyperlink or otherwise.)

  1. The best practice to protect your domain name (presentation slides)
  2. Technical Setup for CDN
  3. Internet Systems Consortium – BIND Administrator Reference Manual (external site)

DNS Hosting Service

DNS Hosting Service

Q1: Who can enjoy this service?

A: All .hk/.香港 domains under HKDNR are eligible to enjoy this service, except some special conditions such as old contract domain name. If you find yourself unable to use this service, you can contact our customer service hotline on +852 2319 1313 or email to enquiry@hkdnr.hk

 

Q2: How to apply DNS Hosting Service?

A: Just 4 simple steps to get there:

Step 1: Please log in to your account
Step 2: Select and click on the domain
Step 3: Click “DNS Hosting” in Domain Information Manager
Step 4: Create or Change the details on the hosting record and click “Submit”

 

Q3: Which DNS record types does this service support?

A: This service can support 5 record types (A, AAAA, MX, CNAME and TXT) for subdomain and 4 record types for root zone ‘@’ (A, AAAA, MX and TXT).

 

Q4: What is the format of subdomain?

A: The format is the same as a .hk / .香港 domain name.

For English subdomain, it (1) contains 2-63 English letters, (2) may contain one or more uppercase or lowercase English letters, numbers and/or hyphens, (3) does not contain hyphens in the third and fourth character positions.

For Chinese subdomain, it (1) contains at least one or more Chinese Characters, (2) may contain one or more uppercase or lowercase English letters, numbers and/or hyphens, (3) is not more than 15 Chinese Characters, letters or numbers in total length, (4) begins and end with a Chinese Character, a letter or a number, and (5) does not contain hyphens in the third and fourth character positions.

 

Q5: When will the service be activated after submission?

A: The service will be activated in 5 minutes. Please note that it may take several hours for the services to be ready and online.

Service Partner Program – FAQs


Q1: What are the benefits for joining the new Service Partner Program?

A1. Being a service partner of HKDNR, you can enjoy numerous benefits mainly highlighted as follows:

  • Marketing Exposure through HKDNR’s marketing channels: After joining the Service Partner Program, your company may enjoy using our marketing channels including website logo posting, product leaflets, joint marketing events on domain names, bulk emails, newsletter and new channels as may be introduced by us from time to time.

  • The Volume Discount Scheme: After submitting certain amount of new “.hk” domain name registrations, your company can enjoy discounts on domain name annual fees.

  • Exclusive Promotional Scheme: HKDNR shall introduce from time to time attractive promotional scheme exclusively for our partners to promote “.hk” domain name registration.

  • First-handed updates on the new initiatives: All HKDNR service partners shall receive our updates on “.hk” domain name products and development.

Interested parties are welcome to download the Application Form from our website for making registration.

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Q2: What is the application requirement for joining the Service Partner Program?

A2. Companies or Organizations interested in promoting “.hk” domain name registration are most welcome to join our Program. Basically we do not have any specific requirement on joining the program. Details on the program can be found in the Terms and Conditions.

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Q3 What are the application procedures for joining the Program?

A3. Companies or Organizations interested to join the Service Partner Program can follow the steps below to register as our service partners:

  1. Review Service Partner Program Terms and Conditions and Program Procedureson www.hkdnr.hk

  2. Download and fill in the Application Form in Excel format from www.hkdnr.hk, and submit us the completed Application Form by email to svcp@hkdnr.hk(If your company does not currently have a “.hk” domain name registered, you are required to register a “.hk” domain name through our online application process and provide us with the tracking number, i.e. NDNxxxxxxx and the “.hk” domain name registered.)

  3. An application acknowledgement followed by TWO sets of the Terms and Conditions will be sent to you by email and by post respectively after received your Application Form.

  4. Duly sign the Terms and Conditions and Program Procedures by the authorized person of your company with the company chop affixed.

  5. Prepare a crossed cheque made payable to “Hong Kong Domain Name Registration Company Limited” to settle the Administrative Deposit of HK$1,000.

  6. Return the original copies of the duly signed Terms and Conditions along with the crossed cheque and a copy of your Business Registration or Certificate of Registration number by mail to our office at the following address:Hong Kong Domain Name Registration Company Limited
    Unit 501, Level 5, Core C, Cyberport 3,
    100 Cyberport Road
    Hong Kong

  7. It will take 3 to 5 working days to process your application after receiving all the required correspondences and payment.

  8. Once your application has been confirmed, you will receive the followings to setup your Service Partner Account:

    • Service Partner Account Number

    • HKDNR’s API Manual

  9. After your Service Partner Account has been setup and tested, an email confirmation will be sent to you stating the contract commencement date.

  10. One original set of the Terms and Conditions and Program Procedures with HKDNR’s signature and company chop will return to you for record keeping.

* HKDNR reserves the right to make the final approval of all applications.

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Q4: Where can I find all relevant documents regarding the Service Partner Program?

A4. Interested parties may gain access to respective documents by the links below:

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Q5: Are there any fees required for joining the Program?

A5: Apart from submitting the Application Form, an administration deposit of HK$1,000 (the amount will be subject to deficit if the Service Partner is failed to submit 100 new domain name registrations in the year after) is required for joining the Service Partner Program.

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Q6: In terms of the administration deposit of HK$1,000, how would you calculate the 100 applications of domain name registrations submitted in 12 months?

A6. Service Partners are required to submit HK$1,000 as the administration deposit to open a Service Partners account, which is subject to forfeit in case the company is failed to submit 100 domain name applications within 12 months thereafter. These domain name applications should be:

  1. New “.hk” domain name applications only (i.e. NOT including other applications like domain name renewal, transfer, maintenance of domain name details or name server details)

  2. Successful applications with the required documentary proof and payment submitted

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Q7: Will there be announcement once joining the Service Partner Program?

A7. To highlight our partnership with Service Partners, once joining the Service Partner Program, the new partner will be invited to exchange with HKDNR the company logo and have it posted on each other’s company website.

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Q8: What is the deadline for applying as a Service Partner of HKDNR?

A8. Basically we don’t have deadline for the Service Partner Program. In case the program requires suspension for review, prior notice will be released. Please refer to our website for the latest news on the program.

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If you have further queries on our Service Partner Program, please contact us at +852 2319 1313 or through email to svcp@hkdnr.hk. Thank you.

Last Updated: 18 / 01 / 2016

Technology FAQ


Q1: What is DNS?

A: Domain Name System (DNS) is a system which is used to translate human-recognizable computer hostname into the IP address so that the machine of this IP address can be reached over the network.

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Q2: What is WHOIS?

A: WHOIS is used to query the information of a domain such as domain holder, contact details and its expiry date.

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Q3: What is DNS parking? When should I use DNS parking?

A: If a registrant does not have hosting service for his/her domain, he/she can use HKDNR’s name server (ns5.hkdnr.net.hk, ns6.hkdnr.net.hk) when registering the domain. However, it is not a hosting service for the domain’s web site – it will show HKDNR’s parking web page for the registered domain.

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Q4: What is IP address? How many type of IP address?

A: An IP address (Internet Protocol address) is a unique address that some electronic devices use to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP). In simpler terms, IP address is a computer address.

There are mainly two type IP addresses: IPv4 and IPv6. IPv4 (Internet Protocol version 4) is widely used in the Internet, and it uses 32 bits to represent an address. IPv6 (Internet Protocol version 6), the successor of IPv4, makes use of 128 bits to represent an address instead of 32 bits. IPv6 has enough room for 3.4×1038 unique addresses.

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Q5: What is CDN and punycode?

A: CDN is the Chinese Domain Name which contains at least one or more Chinese characters, may contain one or more uppercase or lowercase English letters, numbers or hyphens. Punycode is a computer programming protocol by which a Unicode string of characters can be translated into the more-limited character set permitted in network host names.

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Q6: What is Name server?

A: Name server is a program or computer server that map a human-recognizable identifier (hostname) of a host to it’s computer-recognizable identifier (IP address).

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Q7: What is DNS Zone file? What kind zone type is being used by .HK?

A: These are the files that contain the list of all the hosts in your domain, and their corresponding IP address. There are 13 type of zone file, which are .com.hk, .edu.hk, .org.hk, .idv.hk, .hk, .gov.hk, .net.hk, .公司.hk, .網絡.hk, .組織.hk, .教育.hk, .政府.hk, .個人.hk.

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Q8: What is “DNS hosting”?

A: It is is a service that runs Domain Name System servers.

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Q9: What is DNS record (NS, A, MX, etc)?

A: The DNS record stores host related information such as NS, A, MX, SOA.

SOA – Start of Authority. This is the record stating that this server is authorized for the specified domain.

NS – Name server: Specifies the name server to be used to look up a domain.

MX – Mail Exchange: Specifies mail server(s) for the domain.

A – A Record: Used for linking a FQDN to an IP address.

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Q10: What is DNS Cache poisoning?

A: The DNS cache poisoning is an attacker technique which causes the DNS caches the attacker’s forged DNS information when the attacker provides the non-authentic data to the vulnerable name server so that the name server’s client contacts such incorrect and possibly malicious hosts for particular services.

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Q11: Why DNS Cache poisoning is important?

A: Due to the vulnerable name server maintaining the incorrect entries of the domain names, user will be directed to attacker IP address unexpectedly. As a result, user could unintentionally access the attacker controlled website, which may contain virus or unknowingly download malicious content which can retrieve user’s personal information for illegitimate purpose.

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Q12: What did the security researcher Dan Kaminsky discover about DNS Cache poisoning?

A: He found that the current DNS has deficiencies in its protocol which facilities the attacks regarding the randomness of the transaction id and source port.

Here are examples:

1) Insufficient transaction ID space
In the current required length of 16 bit of transaction ID, the attacker will require, on average, 32,768 attempts to successfully predict the ID. Smaller the bit length required in some flawed DNS, it is easier the attacker can predict the ID.

2) Multiple outstanding requests
Some vulnerable DNS allow multiple identical queries for the same resource record (RR) which will lead the feasibility of a ‘birthday attack’.

3) Fixed source port for generating queries
Some DNS allocate an arbitrary port at startup and reuse this source port for all outgoing queries.

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Q13: How to check if the DNS server you use has the DNS Cache poisoning vulnerabilities discovered by Dan Kaminsky?

A: It can use the following tools to check vulnerability of DNS Cache poisoning.

1) DNS Checker
Purpose: Scan your DNS for randomness of source port and query id to check if it is randomness enough.
Detail: Please refer to http://www.doxpara.com/?p=1185

2) DNSStuff Test Tool
Purpose: Similar as DNS Checker but it has a clear graphic to show the randomness status of source port and query id.
Detail: Please refer to http://www.dnsstuff.com

3) DNS-OARC Test
Purpose: Verify the DNS by its IP address. Use a DNS query tool such as dig to ask for the TXT record ofporttest.dns-oarc.net
Detail: Please refer to https://www.dns-oarc.net/oarc/services/porttest

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Q14: How to prevent DNS Cache poisoning?

A: To mitigate the risk of DNS Cache poisoning, the following preventive alternatives can be taken.

1) Enforce the randomness of the source port and query id via NAT operation and filter out the suspicious spoofed traffic at network perimeter

2) Disable recursion request or only accept this kind of request in DNS if it is from white-list subnet.

3) Disable glue-fetching explicating of DNS server

4) Check with software vendor to study the security patch and apply it on the DNS server

5) If you are using a vulnerable DNS server which is not under your control, please contact the owner or administrator of the issue

6) Introduce a secure version of DNS “DNSSEC” which uses trusted digital certificate to determine the authenticity data.

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Q15: What is IPv6?

A: Similar to the use of telephone numbers on our fixed and mobile telecommunication network, each computer on the Internet is assigned a unique number called the IP (Internet Protocol) address. The current addressing scheme in use for IP addresses is called IPv4 (IP address version 4). IPv4 is 32-bit long (consisting of four 8-bit numbers separated by dots). It is expected that IPv4 addresses currently use on every devices connected to the Internet would eventually run out in 2011. A new addressing scheme called IPv6 (IP address version 6) has been developed. An IPv6 address is 128 bits long (consisting of eight 16-bit numbers separated by colons).

IPv6 has been available to Internet users for several years now, but its deployment poses some challenges. Because IPv6 has a different address format, IPv6 hosts can’t talk directly to the IPv4 hosts that make up most of the existing Internet.

For direct communication over IPv6, both parties must have deployed IPv6 across their networks, and so far only a relatively small number of networks have done this. However there are schemes based on indirect communication methods which enable IPv6 and IPv4 networks to communicate with each other.

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Q16: What are the differences between IPv4 and IPv6?

A: Typical IPv4 IP address:
192.168.1.2 – Four groups separated by (.). Each group consists of a number ranging from 1 to 256. In theory, IPv4 can address up to 4,294,967,296 devices.

Typical IPv6 IP address:
2001:0db8:85a3:0000:0000:8a2e:0370:7334 – IPv6 addresses are normally written as eight groups of four hexadecimal (0-9, a-f) digits, where each group is separated by a colon (:).IPv6 can address up to 3.403 × 1038 unique addresses.

To shorten the writing and presentation of IPv6 addresses, several simplifications to the notation are permitted.

Any leading zeros in a group may be omitted; thus, the given example becomes
2001:db8:85a3:0:0:8a2e:370:7334

One or any number of consecutive groups of 0 value may be replaced with two colons (::):
2001:db8:85a3::8a2e:370:7334

This substitution with double-colon may be performed only once in an address, because multiple occurrences would lead to ambiguity. For example, the illegal address notation 2001::FFD3::57ab, could represent any of the following:
2001:0:0:0:0:FFD3:0:57ab
2001:0:0:0:FFD3:0:0:57ab
2001:0:0:FFD3:0:0:0:57ab
2001:0:FFD3:0:0:0:0:57ab

Using the double-colon reduction, the localhost (loopback) address, fully written as0000:0000:0000:0000:0000:0000:0000:0001, may be reduced to ::1 and the undetermined IPv6 address (zero value), i.e., all bits are zero, is simply ::.
For example, the addresses below are all valid and equivalent:
2001:0db8:0000:0000:0000:0000:1428:57ab
2001:0db8:0000:0000:0000::1428:57ab
2001:0db8:0:0:0:0:1428:57ab
2001:0db8:0:0::1428:57ab
2001:0db8::1428:57ab
2001:db8::1428:57ab

:: means 0:0:0 or 0:0:0:0 or 0:0:0:0:0 or 0:0:0:0:0:0 or 0:0:0:0:0:0:0 or 0:0:0:0:0:0:0:0 or 00:00:00 or 000:000:000 or 0000:0000:000 … etc.

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Q17: What does IPv6 looks like in the DNS?

A: When you normally look up DNS IP in IPv4 using the dig command, the answer may look like:

C:\dig>dig @ns5.hkirc.net.hk hkirc.hk

; <<>> DiG 9.3.2 <<>> @ns5.hkirc.net.hk hkirc.hk
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 490
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 3

;; QUESTION SECTION:
;hkirc.hk. IN A

;; ANSWER SECTION:
hkirc.hk. 300 IN A 203.119.2.85

;; AUTHORITY SECTION:
hkirc.hk. 300 IN NS ns5.hkirc.hk.
hkirc.hk. 300 IN NS ns6.hkirc.hk.
hkirc.hk. 300 IN NS ns7.hkirc.hk.

;; ADDITIONAL SECTION:
ns5.hkirc.hk. 300 IN A 203.119.2.22
ns6.hkirc.hk. 300 IN A 203.119.2.23
ns7.hkirc.hk. 300 IN A 203.169.156.100

;; Query time: 31 msec
;; SERVER: 203.119.2.22#53(203.119.2.22)
;; WHEN: Mon Oct 12 14:36:15 2009
;; MSG SIZE rcvd: 144

The IPv4 result for ns5.hkirc.hk is shown below:

ns5.hkirc.hk. 300 IN A 203.119.2.22

Notice the single “A” in the answer, which indicates it is an IPv4 address.

Do the same with a domain name which have IPv6 address, like the one below:

C:\dig>dig @ns1.hkdnr.hk ns2.cuhk.edu.hk

; <<>> DiG 9.3.2 <<>> @ns1.hkdnr.hk ns2.cuhk.edu.hk
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 155
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 4

;; QUESTION SECTION:
;ns2.cuhk.edu.hk. IN A

;; AUTHORITY SECTION:
cuhk.edu.hk. 14400 IN NS NS3.cuhk.edu.hk.
cuhk.edu.hk. 14400 IN NS NS1.cuhk.edu.hk.
cuhk.edu.hk. 14400 IN NS ns2.cuhk.edu.hk.

;; ADDITIONAL SECTION:
ns2.cuhk.edu.hk. 14400 IN A 137.189.6.21
ns2.cuhk.edu.hk. 14400 IN AAAA 2405:3000:3:60::21
NS1.cuhk.edu.hk. 14400 IN A 137.189.6.1
NS3.cuhk.edu.hk. 14400 IN A 202.45.188.39

;; Query time: 15 msec
;; SERVER: 203.119.2.18#53(203.119.2.18)
;; WHEN: Mon Oct 12 14:35:05 2009
;; MSG SIZE rcvd: 159

Notice the answer for ns2.cuhk.edu.hk:

ns2.cuhk.edu.hk. 14400 IN AAAA 2405:3000:3:60::21

The “AAAA” in the result means that this is an IPv6 address.

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Q18: What service is HKIRC offering for IPv6?

A: HKIRC has added the capability to register Domain Name with IPv6 addresses as name servers. What this means is, using existing IPv4 network, HKIRC DNS server can now cater for both IPv4 address and IPv6 address. Clients do not need to have an IPv6 network to enjoy this service.

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Q19: What are the changes to the existing HKIRC panels for IPv6?

A: There is no difference in the appearance of the new HKIRC IPv6 compatible panels. The only changes is for IP entry fields and display in the panel, which now supports IPv6 notation as well as new address length for IPv6.

Examples for these are as follows:

1.Add DN Host (Panel: Registrant, Reseller, Registry, Registrar and API )

2.Modify DN Host (Panel : Registrant, Reseller, Registry, Registrar and API )

3. Modify DNS (MNS) (Panel: Registrant, Reseller, Registry, Registrar and API)

4. Query DN Host (Panel: Reseller, Registry, Registrar and API)

5. Whois search from hostname (Panel: www, Registry and Registrar)

Also additional checks are added to check for valid IPv6 format in all entry fields. These are:

Valid Invalid Reason for invalid
0000:0000:0000:0000:0000:0000:0000:0000 0:0 wrong length
0000:0000:0000:0000:0000:0000:0000:0001 1::1::1 2 compression
0:0:0:0:0:0:0:1 Abcr::avdc Wrong format
0:0:0:0:0:0:0:0001 123:123 Wrong format
0:0:0:0:0000:0:0:0001 1231:asda.123.123 Wrong format
0::1 1232:1232:1232:1232 Wrong format
0:0::1 234234344 Wrong format
::1
1::0
1::0:0
1:0::0
1::0000
1::
ffff:ffff:ffff:ffff:ffff:ffff:ffff:fffe
ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff

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Q20: What is QR Code?

A: QR Code (Quick Response Code) is a type of two-dimensional code (or matrix bar code). It can [store a reasonably large amount of information within a small square shaped symbol. Smartphone users who have QR code reader on their phone can scan the code and decode the information provided.

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Q21: How can I make use of the QR Code to my business?

A: You can easily generate the QR Code of your website ended with .hk. Some web browsers in the market (e.g., Microsoft Edge, Google Chrome) can create the QR code for your .hk website URL. You can then download the code as an image and put it on your promotional materials, or even your business cards. Your customers will be taken directly to your website or email address upon a scan of the code.

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkirc.hk. Thank you.


Q1: Why shall we choose the specific administrative contact when we register new edu.hk domain or when we amend contact information of the existing edu.hk domain?

A: The specific administrative contact is the same administrative contact for the first registered edu.hk domain name under your name. Using the same administrative contact means those domain names are sharing the same Account Name. This would facilitate your management of all edu.hk domain names under you.

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Q2: How long will the domain be made available for registration again after deletion?

A: After the domain is deleted or when it is not renewed, it will enter a 60-day Blackout Period. During that period the domain is neither resolvable nor available for registration. Under normal circumstances, the domain will be open for registration again right after the Blackout Period.

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Q3: How long will your information be kept for?

A. The information you provide to us will be retained for as long as it remains necessary for one or more of the purposes for which it was collected. All personal information provided will be processed in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.
Last Updated: 15 / 04 / 2021

Charity e-logo Program


Q1: How can I make the donation if I donate via the Charity eLogo Program?

A: Donor can donate by making online payment in the hyperlinked page in HKDNR corporate website connecting to Tung Wah website. Donor can also download a form in Tung Wah website, fill it out and attach a cheque of donation to ‘Tung Wah Group of Hospitals’.

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Q2: Whom is the cheque made payable to for the donation? Where do we mail the donation to?

A: Please make the cheque payable to ‘Tung Wah Group of Hospitals’ (or 「東華三院」in Chinese). The cheque should be mailed to Tung Wah Group of Hospitals, 12 Po Yan Street, Sheung Wan.

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Q3: How can I get the donation receipt? When will I receive it?

A: Tung Wah Group of Hospitals will issue donation receipt to the donor according to the donation form. Generally, the time would depend on the payment method of donation. Receipt will be sent to the donor in 1-3 weeks after Tung Wah Group of Hospital receiveing the donation:

  • online donation: 2-3 weeks after receiving email from Tung Wah Group of hospital (when Tung Wah received the donation from bank)
  • by cheque: 1-2 weeks after Tung Wah confirm to receive the donation.

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Q4: When will donor get eLogo after making donation?

A: eLogo will be sent to the donor after around 3 weeks of receiving the donation as time is needed to confirm the donation with bank. The eLogo will show the year of donation.

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Q5: How can I contact Tung Wah Group of Hospitals to check the donation status?

You can contact them by phone (2859 7576 or hotline 1878 333) or via email frd@tungwah.org.hk

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Q6: How can we distinguish different eLogo colour?

A: Donation of HK$1,000 at one time will have a green eLogo, HK$3,000 will have a blue eLogo, HK$5,000 will have a red eLogo. HK$10,000 will have a gold eLogo

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Q7: If I donate 3 times totaling HK$3,000 (donate HK$1,000 every time), I can get blue logo or 3 green logos?

A: eLogo will be based on the amount of donation for every one time of donation. With your example, the donor will get 3 logos of green.

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Q8: If I register more than one .hk domain at the time I make the donation, how many eLogo I will have?

A: The distribution of eLogo does not base on how many .hk domain the donor is registering, it will depend on the amount the donor donates every time.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkirc.hk. Thank you.
Last Updated: 19 / 08 / 2006

Chinese ‘.hk’ Domain Name


Q1: How can I register ‘.hk’ Chinese Domain Name?

A: You, or your agent, shall complete a simple online registration process at our websitewww.hkdnr.hk. Besides, if the internet browser you are using cannot support International Domain Name (usually Netscape, Fire Fox, Opera, Mozilla, Internet Explorer 7 etc. support International Domain Name), you have to install plug-in software in order to visit website of Chinese Domain Name. We provide on our website, a free plug-in installer, iNav from VeriSign Inc. for your download. After online registration, you can set up your name server with our set up manual. Under normal circumstances If it is not under special arrangement, domain name will be available for use the next day after we receive required document and payment from you.

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Q2: Why do I have a package of Chinese Domain Name for every registration?

A: Every Chinese Domain character consists of its equivalent traditional, simplified or other variant form (although there are characters having traditional form and simplified form to be the same). The domain name package derived is according to the Chinese Domain Name Variant Table. We will usually activate the domain name that was its full traditional and full simplified form together with the form that applied during registration. Those other combination may not be activated by us.

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Q3: What is Chinese Domain Name?

A: Chinese Domain Name means domain name which contain at least one or more Chinese characters, may contain one or more uppercase or lowercase English letters, numbers or hypens. Hyphens cannot exist at the beginning and end of the domain and not in the third and fourth character positions. The domain shall not be more than 15 Chinese characters, letters or numbers in total length excluding the .hk extension.

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Q4: How to handle dispute resolution for .hk Chinese Domain Name?

A: The same as that for ‘.hk’ English Domain Name, the dispute for ‘.hk’ Chinese Domain Name will be according to Dispute Resolution Policy. Currently complainant can raise dispute via Hong Kong International Arbitration Centre.

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Q5: If my customer have not installed plug-in, will they be able to visit my website with .hk Chinese Domain Name?

A: If the Internet Broswer your customer is using can support International Domain Name (examples of this are Netscape, Fire Fox, Opera, Mozilla or Internet Explorer 7 etc), your customer can visit your website. Whereas if the Internet Broswer your customer is using cannot support International Domain Name, you can invite them to our website to download VerisSign iNav software which is a free plug-in software. Your customer can also download plug-in using other channels as well.

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Q6: Can I call upon VeriSign Inc. when I get problem in installing iNav?

A: Yes. You can click HERE to get help from VeriSign. If you want to upgrade your iNav (installed in our website) software in future days, you can get to our website to do the upgrade.

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Q7: How does your Chinese Domain Name Variant Table establish?

A: Our Chinese Domain Name Variant Table is based on the combination of both CN and TW language table worked out in Chinese Domain Name Consortium. They are published in this website http://www.iana.org/assignments/idn/registered.htm.

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Q8: When ‘.hk’ Chinese Domain Name is available for registration?

A: It’s now available.

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Q9: What is the fee for ‘.hk’ Chinese Domain Name?

A: Please refer HERE for the charge of ‘.hk’ Chinese Domain Name.

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Q10: Do all the Chinese Characters that can be used in computer system can be registered as ‘.hk’ Chinese Domain Name?

A: No. However most of the Chinese Characters that can be used in the computer system can be registered as ‘.hk’ Chinese Domain Name. Some Hong Kong Characters may not be available for ‘.hk’ domain name registration. The availability of domain name for registration bases on the Chinese Domain Name Variant Table (combination of CD and TW Language Tables). You can refer to http://www.iana.org/assignments/idn/registered.htm for CN and TW Language Tables.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.

Last Updated: 28 / 09 / 2006

Sub-domain Name

Sub-domain Name

Q1:  What is ‘.hk’ sub-domain name?
Q2:  What is the risk if I rent a sub-domain name?

 


Q1: What is “.hk” sub-domain name?

A: Sub-domain name is the domain name being sub-divided from the domain name registered with us. Sometimes, domain name holder may divide the domain name (marketing.mycompany.com.hk or mis.mycompany.com.hk) to facilitate their own use.

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Q2: What is the risk if I rent a sub-domain name?

A: Please ensure that you understand all the risks for renting a sub-domain name before you decide to go for it. For instance, the sub-domain name will be cancelled if the host of the “.hk” second-level domain name fails to pay annual fee or breachs the Agreement, or fails in the arbitration of domain name dispute, even the sub-domain name user owes nothing to the host. Besides, it may not be easy to change a host server while you use a sub-domain name. A word of caution, we have seen problems for overseas sub-domain name holders when companies have tried to change service and find they are not the actual holder and have no control.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

New Functions from August 2006


Q1: I found a brand new look on your website. What other changes this new website brings to us from august 2006?

A: Besides the brand new look you would see on our website, there are a number of changes encompass the provision of account management features, Real Time Modification of Name Server, Availability of Host Management, the use of temporary password, more option for online payment, the use of Authorization Information.

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Q2: What is account management?

A: Before you begin to manage your domain name e.g. modification of name server, modification of domain name information etc, you have to log on to User account by inputting the Account Name and password after pressing ‘Login’ button on the right upper corner on our homepage. Account name is the administrative contact handle ID of any one of your domain names. You can check it out on WHOIS or press Forgot Password? / Forgot Account Name?. After logging in, you can manage all the domain names grouped with the same administrative contact.

As there was no User Account management before, you can group all the domain names into one account by changing the administrative contact Handle ID.

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Q3: What is real time modification of name server?

A: Previously, it takes 3 days to effect a name server change request. It is now taking an immediate effect for modification of name server. However please note that it usually takes several hours to propagate the signal of change to the Internet world.

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Q4: What is Host Management?

A: If the domain name you registered is used as a hostname, you can change the IP address connecting to the hostname by doing ‘Modify Host’. You do not have to change the IP address on each domain name again. Or if you want to create relationship between .hk domain hostname and IP address, you can do ‘Add Host’. All the hostname ended with .hk has to be registered host.

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Q5: What is temporary password?

A: To further enhance security of getting forgotten password, we will firstly email you the temporary password. You have to use this temporary password to change your own password. The temporary password will be disabled after you change your own password. Or if the temporary password is not being use after 3 day, it will also be disabled.

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Q6: What is the new online payment method?

A: Besides credit card as online payment, we will provide PPS as another online payment method.

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Q7: What is the use of Authorization Information?

A: Authorization Information is a secret code kept by you for each registered domain name. If the code is released to any one of our Service Partner, that means you have authorized the service partner to manage your domain name.

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Q8: How can I group the desired domains under one account?

A: For organisational domain, you shall login and manage your desired domain, then select Modify Domain Information. Click “Use Other’s Account Name”, input the Account Name which you want to group together with the desired domain, then press Submit. The desired domain will be under that account. For individual domain, please contact us by email to enquiry@hkdnr.hk indicating your desired grouping, we will assist.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

Second-level ‘.hk’ domain name

Q1: What is a Second-Level ‘.hk’domain name?

A: Second-Level ‘.hk’ domain name (‘2LD’) refers to the new domain name category (e.g. ‘myname.hk’) which is shorter as compared to the existing 3rd Level categories (e.g. ‘myname.com.hk’). Our primary aim to launch the 2LD is to provide more choices on ‘.hk’ domain name to the public.

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Q2: Is there any document required for registering a Second-Level ‘.hk’ domain name?

A: Generally speaking, no documentary proof is required to register a Second- Level ‘.hk’ domain name, except:

  • Applications sent in during the Priority-Registration Period: applicants are required to provide the completed declaration letter with a copy of the corresponding Trademark / Service Mark Certificates.
  • Applications for domain name consisting of or containing a reference to words like ‘bank’, ‘insurance’ or ‘assurance’ will require additional documents issued by relevant authorities. For details please refer to Documentary Proof.

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Q3: What is the annual fee for registering a Second-Level ‘.hk’ domain name?

A: To register a 2LD under a one-year basic contract will cost HK$250. Discount will be offered to registration for multiple years. For details please refer Fee Schedule.

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Q4: Will my current Third-Level ‘.hk’ domain name be migrated to Second-Level automatically if I register a 2LD?

A: No, our primary aim to launch the Second-Level ‘.hk’ domain name is to provide more choices on ‘.hk’ domain name to the public. If you are an existing customer under 3rd Level categories, your current domain name registration will not be affected after registering a new 2LD.

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Q5: What are the benefits for registering a Second-Level ‘.hk’ domain name?

A: We recommend 2LD to you because:

  • You can adopt a shorter ‘.hk’ domain name highlighting your local presence
  • You can register 2LD with a simplified application procedure (as no documents will be required for new domain name registration)
  • You can find more choices available

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Q6: How long will the domain be made available for registration again after deletion?

A: After the domain is deleted or when it is not renewed, it will enter a 60-day Blackout Period. During that period the domain is neither resolvable nor available for registration. Under normal circumstances, the domain will be open for registration again right after the Blackout Period.

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkdnr.hk. Thank you.

Last Updated: 18 / 09 / 2009

 

Transfer of Domain Name

Transfer of Domain Name

Q1:  What is the meaning of “transferring a domain name”?
Q2:  What is the condition to transfer a domain name?
Q3:  How can I apply for domain name transfer?
Q4:  What can I do if I find difficulty in completing the application form?
Q5:  What is the fee for domain name transfer?
Q6:  What kind of documents should be submitted to HKDNR?
Q7:  How long does the transfer process take?
Q8:  What are the payment methods? Can I use online credit card channel to settle payment?
Q9:  What kinds of credit card are accepted for online payment?
Q10:  When will my payment be settled if using credit card online?

 


Q1: What is the meaning of “transferring a domain name”?

A: All rights and obligations derived from the domain name’s registration are transferred to the transferee by mutual consent.

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Q2: What is the condition to transfer a domain name?

A: HKDNR allows domain name transfer under certain circumstances:

  • Domain names upgraded to / registered under the latest HKDNR Registration Agreement are transferable;
  • Transferee applicant must present to the Registry (HKDNR) evidence of mutual consent between the Transferor Applicant and the Transferee Applicant when applying for domain name transfer.

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Q3: How can I apply for domain name transfer?

A: You can obtain and fill in the Transfer Application Form on our website at “Domain Name Transfer“, and mail the original Transfer Application Letter to HKDNR with the required document(s) and payment. For details, please refer to our online instructions.

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Q4: What can I do if I find difficulty in completing the application form?

A: You can contact our Registration Staff at +852 23191313.or by email to enquiry@hkdnr.hk.

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Q5: What is the fee for domain name transfer?

A:  For organizational domain name applications, a Transfer Fee of HK$700 will be charged, which includes HK$500 Handling Fee and HK$200 Annual Fee (if applicable) (Annual Fee for 1 year=$200, 2 years=$400, 3 years=$500 & 5 years=$800); whereas for individual domain name applications, the Transfer Fee will be HK$650, which includes HK$500 Handling Fee and HK$150 Annual Fee (if applicable) (Annual Fee for 1 year =$150, 2 years=$280, 3 years=$380 & 5 years=$550).

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Q6: What kind of documents should be submitted to HKDNR?

A: The required document(s) are:

For organizational domain names:

  1. If both Current Registrant (CR) and New Registrant (NR) CAN prove its HK presence: Prepare the Transfer Application Letter duly signed by both CR and NR and printed on the CR’s letterhead with the endorsement of both company chops, and then send in the completed application letter along with a copy of the required Document(s) of both CR and NR.
  2. If the CR cannot prove its HK presence or it has ceased the business: Prepare the Transfer Application Letter signed by the NR and printed on the NR’s letterhead with the endorsement of its company chop, and then send in the completed application letter along with a copy of document showing that the CR is ceased to exist from The Inland Revenue Department or Company Registry plus a copy of the required Document(s) of the NR.

For Individual domain names:

Prepare the “.idv.hk” Transfer Application Letter duly signed by both CR and NR, and then send in the completed application letter along with a copy of the valid HKID card of both CR and NR. For CR and NR aged between 11-18, please also send in your parents / guardians’ duly signed HKID card copies and relationship certificates.

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Q7: How long does the transfer process take?

A: The transfer will be completed within 3 working days after receiving all required documents with all of them passed our verification process.

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Q8: What are the payment methods? Can I use online credit card channel to settle payment?

A: Please refer to our wbsite for details on the payment methods, and the online Credit Card payment channel is now available. To proceed online payment, applicants are required to have a valid personal credit card and provide details on card number and expiry date. Please note applicants can ONLY settle payment by credit card while making online applications.

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Q9: What kinds of credit cards are accepted for online payment?

A: Personal Visa Card and Master Card are accepted for online payment as long as it is valid and with details on credit card number and expiry date provided.

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Q10: When will my payment be settled if using credit card online?

A: Payment by credit card online will be settled once all required document(s) for the application have been received and passed our verification process.

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

Delete Domain Name


Q1: Who can make the deletion?

A: The following parties can perform deletion of the domain name:

  • Domain name holder
  • Authorized parties by the domain name holder
  • Domain name registry (HKDNR)

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Q2: How can I make deletion?

A: Please go to our website and click ‘Delete Domain Name‘, enter the domain name and password, and then follow the online instructions to complete the procedures.

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Q3: What is the fee for the request?

A: It is free of charge.

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Q4: What kind of document should be submitted for deletion?

A:No document is needed except special request by HKDNR.

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Q5: Can anyone object to the deletion?

A: Only the domain name owner can object the deletion by sending an email request to us at object@hkdnr.hk for investigation.

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Q6: How long does the deletion process take?

A: You can expect it will be completed within SEVEN (7) calendar days after sending in the application.

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Q7: How do I know whether the deletion is completed?

A: You will receive an email notification advising the effective date.

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Q8: When will the deleted domain name be released to public for registration again?

A: All deleted domain names will have a black out period of around two months after the effective date of the deletion.

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Q9: I have registered a domain name under the Old Contract Agreement, what will happen if it is not currently in use with valid name service?

A: For the domain names registered under the Old Agreement, HKDNR reserves the right to recover any inactive cases registered but are on hold for more than NINETY (90) days due to lacking valid name service. Therefore, if your domain name is on hold with invalid name server details, we shall recover your domain name.

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Q10: What should I do if I want to re-activate my domain name?

A: To re-activate your domain name, you should immediately provide valid name server details by submitting an application on “Modify Name Servers”, which could be done either by yourself on our website at https://www.hkdnr.hk/ or your authorized service agent.

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Q11: How long will the domain be made available for registration again after deletion?

A: After the domain is deleted or when it is not renewed, it will enter a 60-day Blackout Period. During that period the domain is neither resolvable nor available for registration. Under normal circumstances, the domain will be open for registration again right after the Blackout Period.

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkirc.hk. Thank you.
Last Updated: 18 / 09 / 2009

Modification of Name Servers

Modification of Name Servers

Q1:  What kind of information can be modified?
Q2:  Where can I modify information of the name servers?
Q3:  What are the procedures for modifying information on the name servers?
Q4:  What is the fee for modifications on name servers?
Q5:  What kinds of documentary proof are needed for modifications?
Q6:  When does my modifications be effective?
Q7:  How can I cancel/stop my modification request if I submit wrong information by mistake?

 


Q1: What kind of information can be modified?

A: You can modify the name server information (including primary and secondary name servers and IP addresses).

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Q2: Where can I modify information on the name servers?

A: You can submit online modifications at here

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Q3: What are the procedures for modifying information on name servers?

A: Procedures for modifying information on name servers are:

  • Login to your account with Username and Password.
  • Select the domain
  • Select modify DNS (MNS)
  • Review excisting information of name servers and make necessary changes
  • Complete application and take note of the tracking number (MNS xxxxxx)

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Q4: What is the fee for modification on name servers?

A: For domain names registered under the latest HKDNR Registration Agreement, the modifications of name server information is FREE of charge; as for domain names registered under the Old Contract, an administrative fee (HK$200) will be charged for each of the modification request.

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Q5: What kinds of documentary proof are needed for the modifications?

A: For domain names registered under the latest HKDNR Registration Agreement, no document is required unless special requested by HKDNR; whereas for those registered under the Old Contract and have not completed re-registration with HKDNR, document(s) is required, please refer to “Summary of Re-Registration Action” for details.

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Q6: When does my modifications be effective?

A: Starting from 24 July 2006, modifications on name servers will be implemented on the same day as request.

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Q7: How can I cancel/ stop my modification request if I submit wrong information by mistake?

A: In case wrong information has been submitted, you can submit another modification request right away. The change will be effective in several hours.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

Renew Domain Name


Q1: Do I need to renew my domain name?

A: Renewal should be completed before the expiry date. You could check the expiry date at “WHOIS“.

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Q2: When should I renew my domain name?

A: Renewal should be completed before the expiry date. You could check the expiry date at “WHOIS“.

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Q3: When and how can I submit the renewal application for my domain name?

A:

  1. You can renew your contract WITHIN 30 days before the expiry date. To proceed your renewal request, you do not have to submit the online renewal application form, HKIRC will send an overdue reminder to the administrative, technical and billing contacts of the domain name 30 calendar days prior to the expiry date. Upon receiving our reminder, you should submit the documentary proof (if applicable) together with the renewal fee (the contract year is set at 1 year; however, you can opt for your preferred contract period, for details please refer to Q4) marked with your domain name and the assigned tracking number (RNWxxxxxxx) to HKDNR before the expiry date.

OR

  1. You can renew your contract anytime WITHIN 30 days before the expiry date (provided that there is no pending renewal application), and you are required to fill in the online renewal application form and follow the steps below to renew your contract:

    • Enter the username and password;
    • Select Domain Manager and renew Domain;
    • Click login and input domain name and read and accept Registration agreement, rules and Important Notice;
    • Select contract years;
    • Make online payment or quite the payment if you choose to use offline payment;

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Q4: How can I change the contract period or payment method?

A: You can access and fill in the online application form for domain name renewal, and select your desired contract period and payment method at Step IV and V; however, after settling your payment, you cannot make change to the contract period and payment method.

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Q5: What kinds of documents do we need to submit during renewal?

A: If your domain name was registered ON or BEFORE 31 May 2001 and have NOT completed the re-registration process with HKDNR, you are required to send in the required document(s) for different types of domain names. For details please refer to Document(s).

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Q6: What should I do if the name of my organization has changed but to remain all other particulars unchanged?

A: Procedures for different types of domain name categories are as follows:

For “.com.hk” domain name holders:

  1. If the change is due to company restructure or merging, you are required to provide relevant documentary proof showing the relationship between the former organization and the new organization that will use the domain name.

  2. If the change has been endorsed by the Company Registry, you are required to provide us the Certificate of Incorporation on “Change of Name” together with the new Business Registration Certificate.

For “.org.hk”, “.net.hk”, “.gov.hk”, “.edu.hk” domain name holders:

You are required to provide relevant legal documentary proof to prove the change of organization name for verification.
Copy of the document(s) can be sent in by mail or fax to the contact details below. Remember to quote thedomain name and tracking number / purpose of change on all documents sent in.

HKDNR

Address: Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road Hong Kong

Fax: +852 23192626

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Q7: What happen if I do not submit documentary proof or do not renew my domain name when it is expired?

A: Your renewal application will be rejected and your domain name will be deleted 30 days after the expiry date.

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Q8: Do I need to renew my domain name registration every year?

A: Depends on the contract period you selected. You can register your domain name with a contract period of 1, 2, 3 or 5 years.

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Q9: How much does it charge for domain name renewal?

A: Please refer to latest fee schedule of ‘.hk’ domain name.

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Q10: How can I settle the payment?

A: There are several ways to settle your payment, please refer to Payment Methods for details.

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Q11: Can I settle the payment online?

A: Starting from 7th May 2003, applicant can settle payment for domain name renewal application by using credit card online. For details please refer to Payment Methods. Starting from July 2006, Online PPS payment method is also available.

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Q12: How to check the status of my renewal application?

A: Email notifications will be sent to all contacts upon receiving your application, and a subsequent email notification will be sent upon receipt of the required document(s) and/or payment, as well as when the renewal procedure has been completed. If no document(s) / payment is received, reminders will be sent on the 14th calendar day after your submission of application as well as after the expiry date. In addition, failure notifications will be sent if the renewal application cannot be completed within 30 days before the expiry date.

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Q13: How can I revise the contract period for my renewal application?
A: To change the contract period of your application, you can choose one of the following methods:

  1. go to our renew webpage and follow the online instructions to change your contract period (you can still choose offline payment channels if you change your contract period online);
  2. contact our Customer Service Representative at +852 23191313 for follow-up;
  3. mark your preferred contract period at the back of your cheque together with the domain name and tracking number if you settle payment by cheque.

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Q14: Our company has moved to another country or already closed. Can I renew the existing .hk domain name?

A: In order to continue using the domain name, all domain name holders are required to show evidence of relevant registration in Hong Kong. If your company has moved to another country or already closed, you should inform HKDNR immediately or applying for a transfer of domain name and present the evidence of mutual consent between the Transferor and the Transferee, an entity which meets the requirement of using .hk domain name. For details please refer to FAQ of Domain Name Transfer.

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If you have further enquiries, please contact us at +852 23191313 or by email toenquiry@hkdnr.hk. Thank you.Last Updated: 19 / 08 / 2006

Re-Registration of Domain Names

Re-Registration of Domain Names :

Q1:  What is the purpose of re-registration?
Q2:  Who needs to re-register?
Q3:  How much is the re-registration fee?
Q4:  How do I re-register and what kinds of documents should be provided during re-registration?
Q5:  What are the differences between the Old Contract and New Contract?
Q6:  Can I change my existing domain name information?
Q7:  What if my company is the same but the name of my organization has changed?
Q8:  How can I know whether the re-registration is successful or not?

 


Q1: What is the purpose of re-registration?

A: The purpose of re-registration is to verify / update existing registration information to ensure domain name related information can be reached to the correct contact person, to clear up non-active domain names and to get the consent of the registrants to enter into the latest HKDNR Registration Agreement. Domain name holders who initially registered before February 19, 2001 have right to keep the Old Agreement, or to accept the latest HKDNR Registration Agreement.

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Q2: Who needs to re-register?

A: All active ‘.hk’ domain name registered before June 1, 2001 are required to proceed the re-registration process.

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Q3: How much is the re-registration fee?

A: No fee is required for re-registration.

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Q4 How do I re-register and what kinds of documents should be provided during re-registration?

A: You have to provide the Certificate of Business Registration (‘BR’) of your company by fax to +852 23192626 or by mail to our office at Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong.

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Q5: What are the differences between the Old Agreement and the latest HKDNR Registration Agreement?

A: A comparison between the Old Agreement and the latest HKDNR Registration Agreement is shown below:

Old Agreement Latest HKDNR Registration Agreement
* Respective domain name holder can only register one ‘.hk’ domain name. * Each domain name holder can apply for multiple domain names without upper limit
* Domain names cannot be transferred. * Domain names are transferable under mutual consent by both parties.
* No annual fee is required. * Domain names are required to be renewed with annual fee
* Charges are required for updating name servers information * Updating of domain name information is free-of-charge

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Q6: Can I change my existing domain name information?

A: Basically information of your Administrative Contact, Technical Contact or Billing Contact can be updated. However, as domain names under Old Agreement is non-transferable, you cannot make change to name of the organization using the domain name, also updating of name server information is charged.

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Q7: What if my company is the same but the name of my organization has changed?

A. Please contact us by email to enquiry@hkdnr.hk with details of your case.

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Q8: How can I know whether the re-registration is successful or not?

A: For every re-registration, an email notification will be sent to the Administrative Contact of your domain name.

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Should there be further queries, please contact us at +852 23191313 or email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

New Registration of Domain Name

Q1: What is a domain name?

A: A domain name is a unique alpha-numeric name used to locate a specific computer on the Internet.

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Q2: What does it mean to “register” a .hk domain name?

A: To register a .hk domain name means that an organization is requesting a right to use the registered name on the Internet. The organization which wishes to register this .hk domain name must accept the latest Registration Agreement set by Hong Kong Domain Name Registration Company Limited (HKDNR).

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Q3: What is the Hong Kong Domain Name Registration Company Limited (hereafter HKDNR)?

A: HKDNR is now the operations arm of The Hong Kong Internet Registration Corporation (HKIRC) in assuming the role of both registry and registrar for the registration and assignment of Third Level Domain (“Domain Name”) under the existing Second Level Domains, namely .com.hk, .org.hk, .gov.hk, .edu.hk, .net.hk. .idv.hk, Second-Level .hk and any other categories to be introduced from time to time.

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Q4: When did HKDNR commence with the first new registration policy for .hk domain name?

A: HKDNR commences with the new registration policy on 01 June 2001.

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Q5: Who can register a domain name?

A: Except .idv.hk which is designated for Individuals aged 11 or above with HKID cards, other 3rd level .hk domain names are designed for Hong Kong organizations. For overseas entities, please consider register Second-Level ‘.hk’ domain name which accept applications from organizations and individuals from both local and overseas.

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Q6: How long does the registration process take?

A: Registration processing time will depend on two factors: your application action and our verification action.

For example for 3rd level domain name categories, we shall process your registration upon receipt of your: (i) copy of document(s) and (ii) applicable registration fee. Once we have received and verified all the required document(s), you will receive email notifications notifying results of your application within 1 working day. However, if the required document(s) and/or payment are not yet received, an email reminder will be sent on the 14th calendar day after receiving your application to notify you of the items that are outstanding. If all the required items are still not yet received within 10 calendar days, the application will be cancelled.

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Q7: I don’t know a thing about the Internet, can I let my ISP handle everything in my domain name application?

A: Yes, but bear in mind that your ISP is performing the registration on behalf of you; therefore, you are the one who will be bound by the terms and conditions of the latest HKDNR Registration Agreement. You are also agreed to be responsible for any errors made by the Agent. So, please make sure all information provided by your ISP is correct and accurate in order to avoid any discrepancies found. Since you may change your ISP, we advise you to have your contact information as the Administrative Contact so that we can keep you informed of any issues related to your domain name.

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Q8: If I have some customer service queries or technical problems about domain name registration, how can I contact you?

A: Please contact us at +852 23191313 or by email to enquiry@hkdnr.hk if the information provided in our website cannot answer your questions. Email is our main communication channel and you can expect that response time should be reasonably fast.

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Q9: I am an individual and do not have a company. Can I register a domain name?

A: Yes. Starting from 21 Feb 2003, any Hong Kong Identity Card Holder aged 11 or above may apply for an individual domain names (.idv.hk) at https://www.hkdnr.hk. For individuals from overseas, please consider registering Second-Level ‘.hk’ domain name, which accept applications of organizations and individuals from both local and overseas.

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Q10: I am not yet online. I want to register a domain name first, then subscribe to an ISP later. Can I reserve a domain name first?

To register a domain name, customers must have two name servers, which can be provided by ISPs and web hosting companies or managed by in-house system administrators. However, if you do not submit any valid name server details during registration, HKDNR may provide temporary name servers for your domain name until your designated name server records are available, or the domain name is deleted or transferred.

Once the website content or web-hosting service is ready, you can update the name server details temporarily provided by HKDNR by proceeding an “Modify Name Server” application at the HKDNR website. An email notification will be sent to the Administrative Contact and the Technical Contact once receiving the application, and the modification will be activated on the same day.

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Q11: I noticed that my desired domain name is unavailable. What should I do?

A: Registration of domain name is on a first-come, first-served basis, if your desired domain name is registered, you can consider trying another favorite domain name.

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Q12: What are the procedures to register a domain name?

A: To register a .hk domain name, you need to first check for the availability of the domain name and if necessary, to get ready the relevant document(s). Domain name registration can be performed online by completing the online registration process according to the following steps:

Step 1: Click the availability of the domain on the front page

Step 2: Read and accept Registration Agreement, Rules and Important Notice

Step 3: Confirm payment amount and contract year. Input Name Server information (please leave this field blank if you want to temporarily park the domain in HKDNR’s page), promotion code (if any) and authorization information

Step 4: Enter Registrant Information and other contact information

Step 5: Review and confirm the information provided

Step 6: Make payment online or quite the page if use other payment method. Application submitted. Take note of the tracking number (NDNxxxxxxx) and domain name information shown, and to send in the required fees and required document(s) marked with the tracking number and domain name to HKDNR within 14 calendar days.

* Please also note that if your company has an existing domain name that is currently under Old Agreement, by accepting your new registration application will bind your existing domain name to the latest HKDNR Registration Agreement.

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Q13: What should I be aware of when filling in the online registration form?

A: Before proceeding with the online registration, please have the required documents ready (refer to Document(s) for details). When filling in the information, make sure that all the data entered are correct and accurate; for those documents related data, be sure that they are identical with what stated on the documents, ie. the organization name and document number. By completing the online registration procedure, you are then accepted to be bound by the terms and conditions of our latest HKDNR Registration Agreement. Remember to quote the Tracking Number and Domain Name on the document(s) and payment.

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Q14: What kinds of documents and payment does HKDNR accept?

A: Please refer to Document(s) and Payment Methods for details.

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Q15: What is the fee for registering and continue using a domain name?

A: Please refer to the following table of fee schedule :

Contract Period
Per .com.hk /.org.hk /
.net.hk / .gov.hk / .edu.hk
domain name
Per .idv.hk
domain
name
Per .hk
domain name

Annual Fee (HK$):
– for 1-year contract
– for 2-year contract
– for 3-year contract
– for 5-year contract

$200
$400
$500
$800

$150
$280
$380
$550

$250
$500
$625
$1,000

Types of Application
Per Application (HK$)
Per Application (HK$)
Per Application (HK$)

* Registration of New Domain Name / *
Renewal of Existing Domain Name

Based on the Contract
Period selected

Based on the
Contract Period selected

Based on the Contract Period selected

#Transfer of
Domain Name

$500 + Annual Fee

$500 + Annual Fee

$500 + Annual Fee

*Modification of
Name Server

$200 (For domain names registered under Old Contract)

$0

$0

*Late Charge

$200 (Within 14 days after domain name’s suspension)

100 (Within 14 days after domain name’s suspension)

$200 (Within 14 days after domain name’s suspension)

Other Special Services

Upon request

Upon request

Upon request

*For all unsuccessful applications, the first $150 (for .idv.hk) or $200 (for other domain names) of the application fee is NON-REFUNDABLE.
#For all unsuccessful applications, the first $500 of the application fee is NON-REFUNDABLE.

**All Fees listed above are subjected to change with 30-day prior notice.

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Q16: When do I have to pay the renewal fee?

A: The renewal date of your domain name depends on the contract year you selected. For details, please refer to the FAQ of Domain Name Renewal.

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Q17: How long can I use a domain name after registration?

A: A domain name may be registered for a period of 1, 2, 3 or 5 years depending on your choice of domain name types and payment selection. Details refer to Q15

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Q18: Can I register more than one .hk domain name?

A: All registrants whose domain names are under or being upgraded to the latest HKDNR Registration Agreement are eligible to apply for multiple domain names. For customers whose domain names are under Old Agreement, they can only register for only one .hk domain name.

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Q19: How can I modify the Domain Name information?

A: You can modify your name servers or other contacts information on our website at https://www.hkdnr.hk. For details, please refer to FAQ of Domain Name Modification


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Q20: What are the differences among .com.hk, .net.hk, .edu.hk, .org.hk and .gov.hk?

A: Domain names ending with .com.hk, .net.hk or .org.hk are tailored for different kinds of organizations and .idv.hk is designed for registering by an individual given that you are able to fulfill the criteria set for these domain names. You can refer to the latest HKDNR Registration Agreement for classification of each type of domain name.

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Q21: How can I change the name of domain name owner after registering a domain name?

A: There are two scenarios of changing the name of domain name holder: (1) formal change of organization name (details refer to Q6 of FAQ of Re-registration) / individual name (2) change of ownership (details refer toFAQ of Transfer of Domain Name).

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Q22: Will my name or contact information be available to the public?

A: We will make your domain name related information available to the public at “WHOIS“, but we will not sell or disclose other information about our customers to any external parties. Please refer to our Privacy Policy Statement for details.

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Q23: Someone has registered the domain name I want and I have a trademark, what should I do? Is there any way that I can get it back?

A: Generally speaking, domain names are registered on a first-come, first-served basis. If you think someone has invaded your right in using the domain name, and you have a trademark to back up your claim, please read our Dispute Resolution Policy. and contact Hong Kong International Arbitration Centre (http://www.hkiac.org/, the appointed .hk domain name dispute resolution provider if you do have such a complaint.

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Q24: What extra services can I get after registering a domain name?

A: If your domain name has already been successfully registered, some extra services will be available to you. These services include:

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Q25: How much does it cost for the extra services listed in Q24?

A: Under the latest HKDNR Registration Agreement, additional costs will be applied only to transfer of domain names and other special services; the remaining value-added services are free of charge. On the other hand, those customers who are under Old Agreement will have to pay for each request for name server modification. Also they cannot apply for transfer of domain name. You could refer to the Fee Schedule in Q15 for details of the cost of each type of application.

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Q26: If my desired domain name has been registered by another party, can I reserve the said domain name and make registration till it’s contract ended?

A: Since domain name registered under the latest HKDNR Registration Agreement, can be renewed annually, normally we do not accept reservation for any registered domain names.

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Q27: Why does my favorite domain name cannot be registered though I can’t found any record at “WHOIS”?

A: Other than domain names which have already been registered, HKIRC has reserved a list of domain names which are not opened to public for registration.

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Q28: Noticed that my domain name is now registered under HKDNR Registration Agreement v.3 but not v.2, when did the upgrade be effective?

A: To cope with the launch of Second-Level ‘.hk’ domain name, HKDNR has made changes to the HKDNR Registration Agreement and have it renamed as Version 3.0. The new Version 3.0 will be applied to all new domain name registration and domain name transfer with effect from 26-Jan-04. For existing customers under all 3rd level categories, the new Version 3.0 will be applied to their domain name registration by 16-Feb-04.

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Q29: What are the differences between the HKDNR Registration Agreement v.3 & v.2?

A: Major differences between the HKDNR Registration Agreement v.3 & v.2 are as follows:

For full version of the HKDNR Registration Agreement, please refer to our website.

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Q30: Can I register a domain name consisting of or containing a reference to the wordings “insurance” and “assurance”?

A: According to the Section 56A, Cap.41 of the Insurance Companies Ordinance the above domain names are not opened for the general public to make registration unless the registrant can:

For more details, please refer to Section 56A, Cap.41 of the ICO. You can also check with The Office of the Commissioner of Insurance / the Insurance Authority at 21/F Queensway Governments Offices, 66 Queensway, H.K. or call +852 28672565 or fax to +852 28690252.

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Q31: When and how can I use online credit card channel to settle domain name related payment?

A: Starting from 7th May 2003, the online Credit Card payment channel has been available for all types of domain name applications including new registration, transfer, name server modification and renewal for all domain name categories. From July 2006, online PPS payment is also accepted.

To proceed online payment, applicants are required to have a valid personal credit card and to provide details on card number and expiry date.

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Q32: What kinds of credit cards are accepted for online payment?

A: Personal Visa Card and Master Card are accepted for online payment as long as it is valid and with details on credit card number and expiry date provided.

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Q33: When will my payment be settled if using credit card online?

A: Payment by credit card online will be settled once all required document(s) for the application have been received and passed the verification procedure. However PPS payment will be charged after you complete the online application.

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Q34: Can I change the contract period and payment method after submitting the online application form?

A: Normally the contract period and payment method cannot be changed once you have sent in your application. However, special arrangement can be made upon request, please contact our Registration Staff at +852 23191313 or email to enquiry@hkdnr.hkfor assistance.

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Q35: Can I register a domain name consisting of or containing a reference to the wordings ‘bank’?

A: According to Section 97 of the Banking Ordinance, if a customer applies for the registration of a Domain Name and it uses the word ‘bank’ or any of its derivatives in English, or any translation thereof in any language, or uses the letters ‘b’, ‘a’, ‘n’, ‘k’ in that order in the Domain Name, the customer is required to provide HKDNR with a true copy of the specific consent granted by the Monetary Authority (MA) under section 97 of the Banking Ordinance for the use of banking names or descriptions.

This requirement does not apply if the customer is not restricted from using banking names and descriptions by the relevant provisions of section 97 of the Banking Ordinance (e.g., a bank authorized under the Banking Ordinance) or by the general consent given by the MA under section 97 of the Banking Ordinance.

For more details, please refer to Section 97 of the Banking Ordinance (Cap.155, the Laws of Hong Kong) Chapter 7 of the Guide to Authorization issued by the MA.

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkdnr.hk. Thank you.

Last Updated: 19 / 08 / 2006

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If you have further enquiries, please contact us at +852 23191313 or by email to enquiry@hkdnr.hk. Thank you.